Course curriculum

  • 1
    Communicating the Cost of Care
    • Section 01 - The Fundamentals of Communicating Effectively with Clients
    • Section 02 - What do Clients Want to Know About the Cost of Care?
    • Section 03 - What Barrier Prevent Veterinary Teams from Comfortably Having Financial Conversations
    • Section 04 - Techniques to Effectively Communicate with Clients about Cost Solutions
    • Communicating the Cost of Care Article
    • Exam


  • Wendy  Hauser, DVM

    Wendy Hauser, DVM

    Wendy Hauser, DVM, is AVP, Veterinary Relations, Crum & Forster Pet Insurance Group. In 2015, she established Peak Veterinary Consulting, after practicing medicine for 30 years as an associate, owner and relief veterinarian. Hauser is highly engaged in AAHA leadership and currently serves as the AAHA Delegate to the AVMA House of Delegates. She is also the co-author of “The Veterinarian’s Guide to Healthy Pet Plans.

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Pre-existing conditions are not covered. Waiting periods, annual deductible, co-insurance, benefit limits and exclusions may apply. For all terms and conditions visit The ASPCA® is not an insurer and is not engaged in the business of insurance. Products are underwritten by the United States Fire Insurance Company, produced and administered by C&F Insurance Agency, Inc., a Crum & Forster company. Through a licensing agreement, the ASPCA receives a royalty fee that is in exchange for use of the ASPCA’s marks and is not a charitable contribution.